CANCELLATION POLICY

 

We understand that at times you may be unable to attend an appointment. Unfortunately, missed appointments reduce the ability of appointments for people who may be urgently seeking medical attention.

 

Our practice has a reminder system, a SMS Text Message will be sent to your mobile phone confirming the time and date of your appointment one day prior.

 

Calling and cancelling your appointment with at least 2 hours notice is greatly appreciated by your Doctor, if you are unable to attend.

 

If you fail to attend a Booked Appointment with your G.P. without a valid urgent reason you will be charged a Missed Appointment fee of $30, which must be paid before re booking a further appointment.

 

Notice of 24 hours is required for all other appointments (Allied Health and Specialist Apointments) and the cancellation fees vary according to the Practitioner. Please ask reception if you require more information.